ABOUT US

OUR MISSION

To provide high quality ICT products and value added services to our target customers with the aim of making customers work better and faster.
Ecotel was Established in 2012 by Hashtag99 a marketing company. Hashtag99 and their clients received poor service from service providers hindering all their marketing efforts. They all changed service providers but their problems remained. Out of frustration Hashtag99 launched Ecotel with an aim of proving that 100% satisfaction was possible. All they wanted to offer was fast, reliable & affordable services. The reason why their motto is fast, reliable and affordable.
Their services includes; hosting, voice, solar power, internet & security. Ecotel is a leading provider of integrated communications, business and technology solutions. In partnership with global and backbone technology leaders, they deliver solutions to customers in Broadband Internet, ICT Solutions, Security, Cloud Solutions, Web and Mobile App Development. Ecotel deliver value through a combination of process excellence, quality frameworks and service delivery innovation.

DID YOU KNOW? ECOTEL DONATES ALL ITS PROFITS TO CHARITY

OUR VALUES

1CUSTOMER DELIGHT
We strive to exceed 100% customer satisfaction.
2ACCOUNTABILITY
We make personal commitment to our customers, partners and staff and hold ourselves responsible & accountable for keeping this promise.
3RESPECT
We treat each other, our customers and our vendors with dignity, consideration, open-mindedness and respect everyone’s role in achieving success. Ecotel cultivates an environment of innovation and collaboration — which pays off in the way we solve problems for our customers and partners.
4EXCELLENCE
Getting it done right first time. Our journey to excellence never ends —we take action with success in mind and focus on results, constantly finding new ways to innovate and improve while evaluating our progress.
5QUALITY SERVICE
We consistently deliver high quality service and solutions to our customers based on our technology platform and the people we recruit and train. We always aim to offer customer service that’s par excellence. We deploy automated CRM systems to ensure all calls are tracked to completion within the SLA timelines.
6INNOVATION
We draw on rich heritage of enterprise communication solutions and our mystery of new IP Based technologies such as security and telephony. This means that customers can integrate IP Communications solutions with existing investments to enhance and evolve their networks and communications as their needs grow.

• We promise to provide fully redundant international bandwidth through the fiber optic cable to guarantee reliable communications free of delays and interference at the most affordable rates.

• We promise to deliver innovative value added solutions which we will be upgrading regularly as technology evolves.

• We promise to invest in our people, our platforms and partner ecosystem to bring the latest technologies backed by expertise.

• We promise to back you up with the most responsive customer service as we offer a holistic user experience as good as any in the world. Join us today. We’d love to serve you.

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